CodedOK
Support

How can we help?

Real people, quick replies. Most questions are answered the same working day.

Email us
We aim to reply within one working day (Mon–Fri, UK time).
Send us a message

Common questions

How do I add a certificate?
Tap Add a record on the Home screen (or the + button), then Take a photo. CodedOK reads the certificate and fills in the type, number and expiry date for you. You can also upload a PDF, or type the details in manually.
How do renewal reminders work?
Once a record has an expiry date, CodedOK reminds you at 90, 60, 30 and 7 days before it runs out — by push notification and email. Turn notifications on from the Account screen to get them on your phone.
How do I delete my account?
Open the Account tab and tap Delete account. This permanently removes your account and all associated data. You can also email privacy@codedok.com and we'll action it within 30 days.
How do I upgrade or manage my plan?
Solo is free forever for single-vessel skippers. To run multiple vessels or a team, manage your plan any time at codedok.com.
Does it work offline?
Yes. Everything you add is saved on your device first and syncs automatically when you're back in signal — so it works on the pontoon, in the yard, or out of range.
Is my data safe?
Your data is hosted in the EU and protected by row-level security, so only you (and people you invite) can see your fleet. We never sell your data. See our Privacy Policy for the full detail.
I forgot my password
On the sign-in screen, tap Forgot password and we'll email you a reset link. If it doesn't arrive, check your spam folder or email hello@codedok.com.

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